We want to put things right if we get them wrong. Here is how to raise a complaint about the Shore Kirk Weekly Lottery, and how to take it further if you are not satisfied.
Email [email protected] with the subject "Complaint", write to the Lottery Office, The Shore Kirk, 34 Sandhaven, Sandbank, Dunoon, Argyll PA23 8QN, or use our contact form. Please include your name, postcode, Lottery Number if you have one, what went wrong and what you would like us to do.
We will acknowledge your complaint within 2 working days and send you a full response within 10 working days. If we need longer, we will explain why and give you a date.
If you are not happy with our response, ask for it to be reviewed within 2 months. Your complaint will be looked at afresh by the Session Clerk and two elders of the Kirk Session who were not involved. We will send our final response within 20 working days.
If you remain unhappy after our final response, you can contact the appropriate independent body below.
Our lottery is registered with the Council as a small society lottery. Contact them if you believe we have not run the lottery in line with the law or our registration.
Licensing Section, Kilmory, Lochgilphead PA31 8RT
The regulator for gambling in Great Britain. It cannot resolve individual disputes, but you can report concerns about how a lottery is run.
Approved ADR schemes apply to operators licensed by the Gambling Commission. As a small society lottery registered with our local council, we are not covered by an ADR provider, so complaints escalate to Argyll and Bute Council instead.
No ADR provider applies to this lottery
For complaints about how we fundraise, including lottery marketing, once our own procedure is complete.
If you are concerned about how the Shore Kirk is run as a charity.
For complaints about how we have handled your personal data.